How does it work?
If you want to use SAP's remote services (SAP EarlyWatch or Remote Consulting, for example), or if you want
to allow an SAP Support Consultant to work directly in the system to diagnose problems more exactly, you have to
open a remote service connection.
Before opening such a connection a
remote network connection to SAP must be established and the
Service Connector tool has to be installed on your PC. Once the network connection has been set
up and the Service Connector has been installed, you can maintain various service connection types that enable
SAP employees to have remote access to your system (R/3 connection, HTTP-CONNECT, and so on).
After setting up the required connection types you can open the corresponding service connections. A service
connection has to be set up for each system.
- If the network connection is already open (SAProuter status is 'connected'), you and all users
with the authorization to open service connections can immediately open a service connection from any PC with
Internet access.
- If the network connection has not been opened yet (SAProuter status is 'not connected' or
'canceled'), you have to start the Service Connector (by executing the generated stfk.oez file) to
open the physical network connection to SAP. Afterwards you can open the selected service connection.
By using
Semi Automatic Opening, you can also allow SAP to open and to use service connections to your systems
without interaction of a contact person at customer side. For details on how to set up Semi Automatic Opening please
refer to the
documentation!
Technical prerequisites (required once)
A prerequisite for opening service connections is that a physical
network connection (ISDN, VPN, SNC,
X.25, and so on) to SAP (between your SAProuter and SAP's Support Backend) is established. All service
connections between SAP and your system are established by your SAProuter. The network connection must be
initiated on the customer side by means of the SAProuter to prevent any unauthorized access to your system.
In addition, the
Service Connector has to be installed locally on your PC for opening network connections
from SAP Support Portal. The Service Connector can only be installed on a
Microsoft Windows operating
system. If your company is permanently connected to SAP's Support Backend, the Service Connector might not be
required. For more information, see
SAP Note 35010.
-
How to set Up a Remote Network Connection to SAP
-
How to Install the Service Connector on Your Local
PC
If you encounter problems with the network, service connections, or Service Connector, create a customer message
and assign it to the XX-SER-NET-NEW component.
Opening a Service Connection
There are four steps involved in opening a service connection:
- Select a system.
- Set up the required service connection types (only once for each system).
- Select the required service connection type and specify the timeframe for allowing SAP access to the system.
- Start the Service Connector (by opening the executable stfk.oez file) to open the existing network connection
(if it is not already open).
These steps are described in detail in the next section.
1. Select a System
On this screen, you select the system for which you want to open a service connection. You can either use the
recently used systems option or the system search to find a system. In the
system search you can
enter a system ID or select a customer number to search for a system. You also have the option of displaying all
systems for which you are authorized to open a service connection and then find your system. A wildcard (*)
search is also supported in the customer and installation field. The data for the selected system appears.
The search result list provides you with an overview about your selection. The first line in the result list
includes a sort/filter function. You see the available systems, the system types, the status of the network
connection, and the installation. The Connection State column has one of the following status levels:
-
Green - at least one service connection and the network connection are open
-
Red- no service connection is open, and the network connection is closed
- Yellow - the host did not responded
-
Grey - at least one service connection is open, but the network connection has been
canceled
(The
Grey status is set if the service connection is open, but your SAProuter host does not react to nine
consecutive ping signals, so it can be assumed that the remote connection is currently not active).
System overview
On this screen, you see an overview about the current
status of all connection data for the selected
system:
- The Network status tray shows the current network connection status of your SAProuter.
- The Open/close connections tray lists all connection types that have been set up, and indicates whether there
are any open service connections.
- The Reserve connections tray lists all reserved service connections to release a connection for any future
timeframe. To reserve a connection, you maybe have to import the release depended SAP Note 170102 into the system
that you want to release.
- The Server tray lists the servers used for that system. Changes can only be made in the system data
application.
- The URLs tray lists the URLs used for access to HTML-based services such as HTTP-CONNECT or URL access.
- The Set up Connections types tray lists all available connection types for that system and shows which ones
have been activated for the service connection.
2. Set up a Connection type
The system lists the available services that you can open for SAP service employees. First, you have to set up
and maintain the required connection types before you can open a corresponding service connection. To set up a
connection type, select one and enter the relevant data.
In the Names field, select the first and second contact person responsible for this connection type.
In the Port selection field (if displayed), you can select Use standard port or, if your application does not run
on the application default port, Use individual port.
The
icon appears in front of connection type that is already
activated; to deactivate this type, click the icon. No icon appears for connection types that have not been set
up yet.
3. Select a Service Connection and Specify the Timeframe
The system activates the connection type, and the service connection for that connection type appears in the
Open/close connections tray. In the selected service connection you have to
specify the time when
the connection closes. If necessary, you can select another contact person.
4. Start Service Connector (if network connection is not yet opened)
When you open a service connection you have to check the proposed route string, which describes the path between
your PC and your SAProuter. By default, the route string contains the parameters maintained in the system data,
which can be adjusted if necessary.
What is a route string?
Example: /H/<LAN IP-address or hostname of your SAProuter>/S/3299
The
SAProuter tray with the
Start Service Connector button is only displayed if the network
connection has not been opened yet (or canceled). To start the Service Connector (which must be installed on your
PC), choose
Start Service Connector.
The executable
stfk.oez file is generated, which contains the connection parameters for the Service
Connector to open the network connection. To execute the configuration file immediately, choose
Open , or
Save to install the program on your PC (and execute it by double-clicking it in a second step).If you cannot
execute the configuration file, first install the Service Connector on your PC.
The Service Connector immediately displays a success or error message. If an error message is displayed, choose
Troubleshooting. If this does not solve the problem, create a message and assign it to the XX-SER-NET-NEW component.
Confirm that the Service Connector started successfully by choosing
'Yes' in case the Service Connector
displays the following success message: "The service connection has been opened successfully".
If the Service Connector displays an error message, choose
'No' and then check the specified route string.
The dev_rfc.trc file on your PC contains a detailed error report.
Caution: If you choose 'Yes' even though an error message is displayed, the system starts multiple attempts
to create the network connection (status = "Connecting..."). After about 20 minutes, the system cancels the attempts
and resets the status to "not connected".
The network connection is opened and the SAProuter tries to connect to SAP's Support Backend. To update the
SAProuter (network connection) status, choose
Refresh.
The connection is now open (SAProuter status is changed from
Connecting... to
Connected ), and SAP
service employees can use this connection to log on to your system.
Caution: In case your SAProuter could not be reached you will get the message displayed: "Host did not respond
x-times". After about 20 minutes the status changes to "Cancelled".
The connection to SAP remains open for the time that you specified. To minimize costs, do not enter a longer timeframe
than is necessary (if you are using an ISDN line, for example).
The timeframe of the open connection can easily be changed by entering a new time.
To automatically refresh the timeframe and the connection, choose
Back.
To close a service connection manually, click the
icon.
The network connection is closed automatically if the service connections are no longer used. This can take a few
minutes.
To track the changes to the service connections for the current system, choose
Logbook. For each
operation, the system displays the following
- User (user ID) who made the changes
- When the changes were made
- Which changes were made
If the network connection has already been set up, the process is similar. The only difference is that you do
not need to start the Service Connector.
Semi Automatic Opening
Using Semi Automatic Opening (SAO), SAP can open and use service connections to your systems without interaction of a
contact person at customer side. After the installation of the Line Opener Program (LOP) you can configure Semi Automatic
Opening per system.
For details on how to set up Semi Automatic Opening please refer to the
documentation!
Select a system for which you want to allow SAO and choose
Semi Automatic Opening:
Choose the registered Line Opener Program (LOP) and configure Semi Automatic Opening Data:
- define the duration how long the connection will be opened and is valid
- enter the contact person for the system. This person will
get the e-mail confirmation when the system is opened by the Semi
Automatic Opening
- enter a router string to reach the SAProuter.
To open the network connection to SAP, the LOP needs to know the route (in the internal network) from the PC / Server
via your SAProuter to the SAProuter to SAP (sapservX).
The syntax of the route string is: "/H/<SAProuter>/S/<port_SAProuter>.
Example: "/H/10.11.12.13/S/3299"
|
Enter Local Route String and
save data:
Choose
Allow SAO:
Configuration is done.
Now you can use Semi Automatic Opening.
Please note: