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Thursday, 20 March 2014

How to check and implement OSS notes

1.Open the URL – https://websmp102.sap-ag.de/ in a browser.  And select the Services and Support Portal. 
2. Enter the OSS ID and password to login to the support portal. 
3. Once we login to the SAP support portal, select the menu ‘Help & Support’.

 In that again select ‘Search for SAP Notes’. A selection screen is displayed where we can search for OSS notes  by
1. A note number,

 2. A Search term (Any description, for ex:  ‘short dump in QE51N’, etc).

Report a product error and Create SAP Message  
When, we don’t find a relevant SAP Note for with a required correction/fix, we can report an issue to SAP.  Select ‘Help & Support ->‘Report a product error’ menu.  Select the appropriate System ID. 

In the next screen, provide the short description in few words about the issue and click Continue. The relevant OSS notes are displayed in the next screen. If none of them match with our criteria, then we can proceed to create a message to SAP with more details of the issue.  

This screen is displayed when we click the ‘Create Message’ button.

Here we can give details of the issue.  Fill in,

1. Short text

2. Long text

3. Steps to reproduce the issue

4. Attach any documents with screen shots.

5. Also provide the credentials for any system access. (Dev, Test or production system)

In the ‘Maintain Access Data’, temporary system Id and password are maintained for SAP until certain period of time. The duration is extended for more days, if needed.  

 Once all the details are specified, we can save the message for further editing

Save Message’ button, or send the message to SAP by clicking the ‘Send Message’.

The message can be monitored in the ‘my inbox’.  

To display user profile in OSS Portal  

Select ‘my profile -> Display my authorization

1. To see what authorization you have like

To view OSS notes
Create/View SAP messages
Register objects are modifications, etc.  
2.  To change your profile details.  

To Register Standard SAP Objects for modifications manually  

Select ‘Keys & Registration -> SSCR Keys’ menu.  In that select the ‘Register Object’ button and provide the details of the object like Program ID’, Object Type, Release no. etc. These details can be found when we click the change button on the standard objects (programs, function modules, etc).
Also, select the R/3 Technical installation no. from the list.  Once we register the object, we get a key from SAP. This key can be used to modify the standard program.  

For example, for the program RFKORD11, click the change button to see the details to enter in the above screen, 

The details of individual SAP Note can be seen by double-clicking the note. The implementation status tells us whether the SAP Note can be implemented or not.

The objects impacted and the correction instructions can be seen from the hierarchy in the left side of the screen. An SAP note can be implemented by clicking the menu

SAP Note Display -> Implement SAP Note’